Skip to main content
The Submissions Inbox is the uncompromised source of truth for your data collection. Every time a respondent engages with your form—whether they successfully complete it or abandon it halfway—their data is instantly and securely routed here. From the Inbox, raw data automatically flows downstream into your unified Contacts Directory, the Insights Dashboard, and your third-party integrations (like Salesforce or Webhooks).
The Submissions interface is designed as a high-performance data grid, allowing you to quickly scan, filter, and act on thousands of rows without crashing your browser.
1

Access the Global Inbox

From the main Form Hub dashboard, click on Submissions in the side navigation. This opens the real-time data table.
2

Browse the Data Architecture

  • Rows: Each horizontal row represents a single respondent’s isolated journey.
  • Columns: The columns represent the exact blocks you placed on the Canvas (in their exact order). The newest submissions always cascade to the top.
3

Filter by Validation Status

Use the built-in tab filters at the top of the table to instantly pivot your view:
  • All: Displays every piece of data captured.
  • Completed: Only displays submissions that successfully passed all validation rules and hit the Thank-You screen.
  • Partial (Abandoned): Displays data captured keystroke-by-keystroke from users who closed the tab before finishing (Requires enabling Partial Submissions in General Settings).

​
Enterprise Data Management

​
architecture
Schema Resilience (Data Preservation) One of the most powerful enterprise features of Flex Forms is absolute schema resilience.If you delete a block from the Studio Canvas (e.g., you remove a “Company Name” question because you no longer need it), you do not lose historical data.The Submissions Inbox will retain the deleted column for older entries, visually marking it as (Unpublished). New submissions simply won’t have that column filled, ensuring your historical data remains perfectly intact regardless of how radically your form evolves over time.
​
observability
Integration deliveries Open a submission row to see outbound CRM / webhook attempts (succeeded, failed, skipped). Failed deliveries expose a Replay action so you can re-queue the job without digging through Laravel failed_jobs.
​
action
Export to CSV Click the Export button to generate a pristine, spreadsheet-ready CSV file of your current view.Crucial detail: The export engine respects your current filters. If you are viewing the “Partial” tab, clicking Export will strictly download the partial submissions, allowing for highly targeted data extraction.
​
action
GDPR Manual Deletion You have full sovereign control over your data lifecycle. To adhere to Right-to-be-Forgotten requests or to simply clean up your own testing data, you can permanently delete rows.
Irreversible Deletion: Selecting rows and clicking the red “Delete” button purges them from the database instantaneously and permanently. There is no trash can. If you need a backup, ensure you Export to CSV before executing a bulk deletion.

Exporting Data

Deep-dive into CSV encoding and Tableau readiness.

The Contacts Directory

See how completed submissions automatically build a deduplicated CRM.

Insights Dashboard

Visualize submission trends and conversion drop-offs.

Form Settings

Learn how to enable Partial Submission capturing.
Last modified on September 7, 2026